Refund policy

Returns & Exchanges

We want you to be happy with what shows up at your door. If something isn’t right, contact us at omnicult.cs@gmail.com before sending anything back.

Non-Apparel Returns (stickers, buttons, etc.)

Most non-apparel items may be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unused and in their original condition and packaging.
  • Any original tags or packaging must remain intact.
  • Returns are subject to a 15% restocking fee.
  • Customers are responsible for return shipping costs.
  • Please contact us before mailing a return. Items sent back without prior authorization may not be accepted.

Approved returns should be mailed to:

OMNI-CULT
PO Box 3477
Blue Jay, CA 92317

Apparel Returns & Exchanges

Our shirts and other made-to-order apparel are produced specifically for each order. Because of this, we do not accept returns or exchanges on apparel for sizing, fit, change of mind, or ordering the wrong item or size.

Please review the product's size chart carefully before ordering if you are unsure which size you need.

Apparel may be replaced or refunded if it arrives damaged, defective, or misprinted.

If there is a problem with your apparel order:

  • Contact us within 7 days of delivery.
  • Email omnicult.cs@gmail.com.
  • Include your order information and clear photos showing the damage, defect, or misprint.

We will review the issue and determine the appropriate replacement or refund.

Orders sent to an incorrect address supplied by the customer do not qualify for a refund or replacement.

Damaged or Incorrect Items

Inspect your order when it arrives. If something is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Photos may be required to document damaged, defective, or incorrect merchandise.

Refunds

Once an approved return is received and inspected, we will process the refund to the original payment method.

For standard merchandise returns, the 15% restocking fee and original shipping charges, when applicable, are not refundable.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at omnicult.cs@gmail.com.

Questions?

For return, exchange, damage, or refund questions, contact:

omnicult.cs@gmail.com